Privacy Policy - Baku Dreams

Introduction

At Baku Dreams, we respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

Information We Collect

We may collect, use, store and transfer different kinds of personal data about you, including:

Identity Data (name, title, date of birth, gender)
Contact Data (email address, telephone numbers, billing/delivery address)
Financial Data (bank account, payment card details)
Transaction Data (details about payments and purchases)
Technical Data (IP address, browser type, device information, operating system)
Usage Data (information about how you use our website and services)
Marketing and Communications Data (your preferences in receiving marketing from us)
Profile Data (username, password, purchases, interests, preferences, feedback)

How We Collect Your Information

We collect information through various methods:

Directly from you when you create an account, make purchases, or contact us
Automatically through cookies and similar technologies when you use our website
From third parties such as payment processors and delivery companies
From publicly available sources for verification purposes
Through social media platforms when you interact with our content

How We Use Your Information

We use your personal data for the following purposes:

To process your orders and manage payments
To provide and maintain our services
To notify you about changes to our services
To provide customer support and respond to inquiries
To personalize your experience and recommend products
To send you marketing communications (with your consent)
To gather analysis or valuable information to improve our services
To detect, prevent and address technical issues and fraud
To comply with legal obligations

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Contract performance - to fulfill our obligations under purchase agreements
Legitimate interests - to improve our services and prevent fraud
Consent - for marketing communications and non-essential cookies
Legal obligation - to comply with tax, accounting, and other legal requirements

Data Sharing and Disclosure

We may share your personal data with:

Service providers who help us operate our business (payment processors, delivery companies)
Professional advisers including lawyers, bankers, auditors, and insurers
Government bodies and law enforcement agencies when required by law
Third parties in connection with a business transfer or acquisition

We never sell your personal data to third parties for marketing purposes.

International Transfers

Your personal data may be transferred to and processed in countries outside Azerbaijan. When we do this, we ensure appropriate safeguards are in place to protect your data, including:

Adequacy decisions by relevant authorities
Standard contractual clauses approved by authorities
Appropriate technical and organizational measures

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:

Account information: Until you delete your account or request deletion
Transaction records: 7 years for tax and accounting purposes
Marketing data: Until you unsubscribe or object to processing
Technical data: Typically 2 years unless longer retention is required

Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way:

Encryption of data in transit and at rest
Regular security assessments and updates
Access controls and authentication procedures
Staff training on data protection
Secure payment processing through certified providers

We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

Cookies and Tracking

We use cookies and similar tracking technologies to:

Remember your preferences and settings
Analyze website traffic and user behavior
Provide personalized content and advertisements
Improve website functionality and performance

You can control cookie settings through your browser preferences. However, disabling cookies may affect website functionality.

Your Rights

Under data protection laws, you have the following rights regarding your personal data:

Right of access - to obtain a copy of your personal data
Right to rectification - to correct inaccurate or incomplete data
Right to erasure - to request deletion of your personal data
Right to restrict processing - to limit how we use your data
Right to data portability - to receive your data in a machine-readable format
Right to object - to object to processing based on legitimate interests
Right to withdraw consent - where processing is based on consent

To exercise these rights, please contact us using the information provided below.

Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal data, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by:

Posting the new policy on our website
Sending you an email notification
Displaying a prominent notice on our website

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at:

Email: ali@bakudreams.az

Address: Port Baku, Neftchilar Avenue 153, Baku, Azerbaijan

Phone: +994 99 333 66 01